Job highlights

- sign-up,sign-in,account recovery . SSO,MFA / step-up authentication . identity lifecycle (create,update,deactivate,delete) . session / token management (as applicable) . authorization patterns (roles / scopes/claims as applicable) . consent and privacy preferences (where identity-related) . Be the "voice of the customer" for identity experiences

About the Role In this role as a Technical Product Manager - CIAM, you will:

- Lead discovery for CIAM use cases across products (B2C/B2B/hybrid):
- sign-up, sign-in, account recovery
- SSO, MFA / step-up authentication
- identity lifecycle (create, update, deactivate, delete)
- session/token management (as applicable)
- authorization patterns (roles/scopes/claims as applicable)
- consent and privacy preferences (where identity-related)

- Be the "voice of the customer" for identity experiences; balance security, usability, and conversion.
- Maintain a prioritized backlog (themes epics stories) and keep engineering unblocked.
- Write clear technical requirements and user stories (including edge cases, failure states, and non-functional needs).
- Partner closely with engineering and architecture on:

- API design and integration patterns
- dependencies with downstream systems (entitlements, billing, CRM, analytics, support tooling)
- platform decisions (build vs buy, migration/deprecation, rollout strategy)

- Lead/participate in agile ceremonies and support execution with the scrum team.
- Coordinate releases and internal communications:





- release notes, rollout plans, stakeholder updates, training/adoption materials

- Collaborate cross-functionally with Security, Privacy/Legal, Sales, Marketing, and Customer Support to gather feedback and refine priorities.
- Stay current on CIAM market trends, threats, and best practices; identify opportunities to improve capabilities and reduce risk.
- Shift Timing: 2pm IST to 11pm IST

- Work Mode: Hybrid

About You You re a fit for the role of Technical Product Manager - CIAM, if your background includes:

- Bachelors degree or equivalent experience.
- 6+ years as a Product Manager/Owner on web-based products and/or APIs and robust preference for experience with Identity & Access Management (IAM/CIAM)
- Demonstrated experience in enterprise product lifecycle management (discovery, delivery, launch, iteration).
- Experience leading and working with cross-functional agile/scrum teams.
- Strong communication and stakeholder management skills; able to explain complex identity concepts simply.
- Analytical mindset; comfortable using data and customer insights to drive decisions.
- History of effective collaboration with architects and engineers; able to produce clear, actionable user stories.
- Familiarity with OAuth 2.0 / OpenID Connect / SAML, SSO/MFA, token/session patterns.
- Experience with change management and legacy system migrations
- Exposure to privacy/consent and identity-related compliance requirements.

📌 Technical Product Manager - CIAM (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad