Team Leader –

- HR Shared Services

Function: Human Resources –

- Shared Services

Designation: Team Leader

Experience: 7–15 years

Role Overview

We are looking for a dynamic, execution-oriented HR professional to manage HR Shared Services operations, drive process efficiency, and lead a team responsible for seamless employee lifecycle services. The role requires hands-on experience in HR operations, people management, HRMS platforms (preferably Darwinbox), stakeholder engagement, service delivery, data accuracy and continuous improvement.

Key Responsibilities

- HR Shared Services Operations
- Manage day-to-day HR Shared Services operations, ensuring timely, accurate and consistent delivery across the employee lifecycle.
- Oversee onboarding, employee documentation, employee data management, lifecycle changes, HR letters, separation formalities and employee query resolution.
- Establish and monitor service-level agreements (SLAs), turnaround times (TATs), service quality and process compliance.
- Manage case tracking, query resolution, escalations and closure within defined timelines.
- Drive process standardisation, documentation and continuous improvement to enhance operational efficiency and employee experience.
- People Management &
- Team Leadership
- Lead, manage and develop the HR Shared Services team, ensuring clear ownership, accountability and performance standards.
- Allocate responsibilities, monitor workloads and ensure adequate operational coverage and timely delivery.
- Conduct regular performance reviews, provide coaching and feedback, and build team capability through knowledge sharing.
- Foster a collaborative, service-oriented culture focused on responsiveness, accuracy, accountability and continuous improvement.
- Identify training needs and develop team members to strengthen operational capability.
- HRMS &
- Digital HR Operations
- Demonstrate hands-on working knowledge of HRMS platforms;

experience with Darwinbox will be preferred.

- Manage and monitor HRMS-driven processes, including digital onboarding, employee data updates, lifecycle transactions, workflow approvals and HR documentation.
- Ensure data integrity, process adherence and timely updation of employee records in HR systems.
- Coordinate with HR, IT, HRMS vendors and stakeholders to resolve system issues and improve workflows.




- Identify opportunities for automation, digitisation and employee self-service to minimise manual intervention.
- Support system testing, user acceptance testing (UAT), process changes and implementation of new HRMS functionalities.
- Stakeholder &

- Employee Management
- Act as a key point of contact for employees, HR Business Partners, business leaders and internal stakeholders on HR operations matters.
- Ensure clear, professional and timely communication with employees and stakeholders.
- Manage escalations effectively and drive issues to resolution through coordination and follow-up.
- Build strong relationships across business units and locations to ensure consistent service delivery.
- MIS, Analytics &
- Reporting
- Prepare operational MIS, dashboards and periodic reports covering SLAs, TATs, pending cases, backlogs and team productivity.
- Use MS Excel for data analysis, tracking, reconciliations, reporting and identifying operational trends.
- Develop structured, data-driven PowerPoint presentations for management reviews, highlighting KPIs, issues and action plans.
- Analyse operational data to identify bottlenecks, recurring issues and opportunities for improvement.
- Ensure reports are accurate, timely and provide actionable insights for decision-making.
- Governance, Compliance &
- Continuous Improvement
- Ensure adherence to HR policies, internal controls, data confidentiality and applicable statutory and regulatory requirements.
- Coordinate internal and external HR audits, maintain audit documentation and evidence, track observations, and ensure timely closure of audit findings and corrective actions.
- Maintain process documentation, standard operating procedures (SOPs), checklists and knowledge repositories.
- Conduct periodic process reviews to identify gaps, mitigate operational risks and improve service quality.
- Promote continuous improvement, employee-centric service delivery and measurable operational performance.

Required Skills &





- Competencies

- HR Operations: Solid understanding of end-to-end HR operations and employee lifecycle processes.
- People Management: Experience leading teams, managing workloads, driving accountability and improving performance.
- HRMS Expertise: Hands-on experience with HRMS platforms
- Darwinbox experience is preferred.
- Communication: Excellent verbal and written communication, with the ability to engage employees, HR teams and senior stakeholders.
- MS Excel: Strong working knowledge, including Pivot Tables, lookups, data analysis, reconciliations and reporting.
- PowerPoint: Ability to create structured, data-driven presentations and management dashboards.
- Operational Excellence: Strong execution, prioritisation, problem-solving and process management skills.
- Stakeholder Management: Ability to manage escalations, coordinate across functions and ensure timely resolution.
- Analytical Orientation: Ability to interpret operational data, identify trends and recommend improvements.
- Ownership &
- Accountability: Proactive approach to managing operations, meeting deadlines and delivering measurable outcomes.

Educational Qualification &

- Experience

- Graduate in any discipline
- MBA / PGDM in Human Resources will be preferred.
- 5–8 years of relevant experience in HR Operations, HR Shared Services or HR Service Delivery.
- Prior experience in managing a team and independently running day-to-day HR operations is essential.
- Hands-on experience with HRMS platforms is required
- Darwinbox knowledge will be an added advantage.
- Experience in a structured organisation with defined service delivery processes and performance metrics will be preferred.

Key Success Measures

- Achievement of defined SLAs and turnaround times.
- Accuracy and timeliness of HR transactions and employee data.
- Reduction in pending cases, backlogs and repeat queries.
- Employee and stakeholder satisfaction with HR service delivery.
- Team productivity, capability development and operational ownership.
- Successful adoption and utilisation of HRMS workflows and digital processes.
- Measurable improvements in process efficiency, standardization and automation
- Audit observations, documentation gaps and overdue actions closed within agreed timeline

📌 Team Lead (Pune)
🏢 Thermax
📍 Pune