Job highlights

- Bachelor s degree in Computer Science / IT.
- . 13+ years of IT experience with at least 5 years managing 12 15+ team members.
- . Understanding of Global Command Center / Monitoring Operations (L1 L2). 10+ years of experience in Windows Server,IIS,application support,SQL,clustering. .

Sr Manager

What we are looking for

- Right balance of leadership and management
- Technically sound in Windows Server administration, overall IT operations, IT service delivery, well-versed with ITIL processes, and a solid troubleshooter of technical issues
- Problem management with a methodological problem-solving approach (5 Whys, RCAs, Kepner-Tregoe)

People Management Competencies

- 13+ years of IT experience with at least 5 years managing 12 15+ team members
- Experience leading junior managers/leaders and/or senior individual contributors
- Plan/roster team members to ensure optimal 24x7 coverage
- Coach, mentor, and develop staff, including onboarding and career development planning
- Ensure effective utilization of staff to meet milestones/goals
- Empower employees, delegate responsibility, and ensure accountability
- Lead performance management processes including goal setting and feedback
- Maintain transparent communication across teams
- Identify and recruit internal/external talent
- Recognize high performers and retain key talent
- Communicate company updates and team progress regularly





Technical Competencies

- Understanding of Global Command Center/Monitoring Operations (L1 L2)
- 10+ years of experience in Windows Server, IIS, application support, SQL, clustering
- Experience with monitoring tools such as Azure Monitor, LogicMonitor, SentryOne, AppDynamics
- Proficiency in Microsoft Office tools (Excel, PowerPoint, Teams)
- Experience leading ITIL-aligned teams (Incident, Problem, Change Management)

Responsibilities

- Manage individual contributors and/or junior managers

- Provide weekly/monthly KPI dashboards
- Generate daily, weekly, and monthly reports
- Drive root-cause resolution (solve once)
- Collaborate with cross-functional teams to improve resolution timelines

- Lead internal operational projects
- Balance multiple priorities including projects, enhancements, and maintenance
- Ensure compliance with policies and procedures

Academic and Professional Qualifications

- Bachelor s degree in Computer Science/IT
- Relevant IT certifications are a plus

Travel Requirements

- Willingness to travel regionally and/or internationally

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Manager Client Technology (Pune)
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