It is your responsibility to analyze and resolve complex problems, examine information from multiple sources, and use judgement to evaluate established and new solutions. Your performance impacts a range of customer, operational, project, or service activities within your own team and other related teams and requires that you work within established guidelines and policies.

Responsibilities

- Lead and guide a team in the Commercial Services team
- Collaborate with stakeholders such as Business Process Leaders, Service Portfolio Leaders and IT leadership.
- Gather and validate business requirements for EDI and OCR automation and other development projects.
- Design and deliver solutions aligned with enterprise architecture and integration standards.
- Manage project scope, timelines, and resources to ensure on-time delivery.
- Oversee solution lifecycle from design through implementation and maintenance.
- Drive adoption and change management, including training and onboarding for new processes.
- Monitor solution performance and ensure compliance with SLAs and KPIs.
- Act as escalation point for critical support issues and troubleshoot complex integration problems.
- Maintain strategic alignment with corporate priorities and contribute to roadmap planning.
- Uphold EDI and OCR standards and compliance by overseeing partner onboarding processes and facilitating seamless integration with SAP and Elemica systems.

Qualifications

- Bachelor s degree in IT discipline preferred or a minimum of 12 years of relevant experience.

Your skills

- Proficient in Electronic Document interchange EDI, IDOC processing, mapping, XML, preferably EDI standards like ANSI, EDI fact.
- Proficient in SAP (ECC) and robust knowledge of SAP operational processes are essential for this role - SAP S/4HANA is highly desirable.




- Experience working with external vendors internal stakeholders which could include warehouses, 3PLs, customers and carriers.
- Fluent English in verbal and written communications.
- Skills, knowledge and abilities must include:
- Strong communication and interpersonal effectiveness skills.
- Strong analytical and problem-solving skills.
- Project Management.
- Ability to work effectively with onsite and offshore teams.
- Ability to lead a team and partner with leadership.
- Your performance will impact business direction through the development of new products or services.

Additional notes:

- No relocation support is provided on the role.

Benefits What Dow offers you We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning,



and educational resources to help you achieve your long term financial-goals.
- Employee stock purchase programs (availability varies depending on location).

- Student Debt Retirement Savings Match Program (U.S. only).

- Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match.

- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- On-site fitness facilities to help stay healthy and active (availability varies depending on location).
- Employee discounts for online shopping, cinema tickets, gym memberships and more.
- Additionally, some of our locations might offer:
- Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

📌 Solution Manager (eBusiness) (Mumbai)
🏢 Dow Chemical International Private
📍 Mumbai