- Qualification: Bachelors degree in IT,Computer Science,Business Administration,or a related field . Min Experience: 3 to 5+ years . Key Skills: . ITIL 4 Foundation Certification . Microsoft or relevant vendor certifications .
- Experience with HaloITSM and structured incident communication
- Must Know: .
Senior Service Desk Analyst
Qualification:
Bachelor's degree in IT, Computer Science, Business Administration, or a related field
Min Experience:
3 to 5+ years
Key Skills:
- ITIL 4 Foundation Certification
- Microsoft or relevant vendor certifications
- Experience with HaloITSM and structured incident communication
Must Know:
- Incident Service Request Management
- SLA Monitoring Escalation Management
- Major Incident Coordination
- Microsoft 365
- Entra ID Identity Access Management
- Intune Autopilot
- ITSM Tools Ticketing Systems
- Remote Support, RMM Monitoring Tools
- ITIL Service Management Practices
Salary:
As per standard
Location:
Bhubaneswar
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