Job highlights

- Minimum Requirements

- Partner fully with product owners,designers,engineers,and other researchers to provide the best possible experience for our users and customers

- . 5+ years of experience conducting research in user experience,product design,or technology contexts

- Experience working in cross-functional teams (e.g

Responsibilities

- Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders

- Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)

- Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions

- Socialize insights with cross-functional stakeholders to influence their decision-making

- Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers.

- Work on rapid-paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams.

Minimum Requirements

- 6.5+ years of experience conducting research in user experience,



product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization

- Advanced understanding of research methods (qualitative and quantitative) and best practices, and experience with a broad range of user research tools

- Proven track record influencing product direction and strategy with actionable insights

- Ability to plan, design, execute and communicate both strategic and tactical research engagements

- Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders

- Experience working in cross-functional teams (e.g. design, product management, engineering, marketing)

- Excellent project management, communication, storytelling, and presentation skills

- University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)

- Ability to work across a globally distributed team

- Bonus: Previous experience in CRM or enterprise business software, customer support, or field service

📌 Senior Researcher (Bengaluru)
🏢 salesforce
📍 Bengaluru