Specialisation: Submission Intake | Triaging | MGA Operations
ValueMomentum is looking for an experienced Process SME (Lead) – P&C; Insurance Operations with strong hands-on expertise in US P&C; insurance submission intake, triaging and underwriting support operations.
The ideal candidate should have a good understanding of insurance documentation, submission validation, classification and workflow management, with the ability to handle complex cases, guide team members and maintain operational quality.
Key Responsibilities
- Handle and oversee P&C; insurance submission intake and triaging activities.
- Review insurance applications, forms, exposure schedules and loss runs for completeness.
- Classify, prioritise and route submissions to appropriate underwriting teams.
- Identify missing documentation, duplicate submissions and process exceptions.
- Coordinate with brokers, agents and underwriting teams to resolve submission-related queries.
- Conduct quality checks and ensure adherence to defined process standards.
- Support team members with complex cases, process clarifications and operational guidance.
- Monitor submission backlogs, turnaround times and quality metrics.
Required Skills & Experience
- 6–9 years of experience in US P&C; insurance or related insurance operations.
- Hands-on experience in submission intake, validation and triaging processes.
- Experience reviewing insurance applications and supporting documents.
- Knowledge of submission classification, prioritisation and underwriting handoffs.
- Experience handling exceptions, incomplete submissions and duplicate cases.
- Robust communication, analytical and problem-solving skills.
Good to Have
- Exposure to Personal and Commercial Lines.
- Experience supporting insurance carriers, MGAs or brokers.
- Knowledge of underwriting workflows and insurance documentation.
- Experience mentoring teams and conducting quality reviews.
Work Details
- Location: Hyderabad
- Shift: 5:30 PM – 2:30 AM
- Transportation: One-way cab drop facility
Interested in this opportunity?
Please complete the preliminary screening questionnaire and share your updated resume using the link below: