ValueMomentum is looking for an experienced Operations Manager – P&C; Insurance Operations to lead and manage day-to-day insurance operations within our growing Business Process Services (BPS) practice.
The ideal candidate should have strong experience in US P&C; insurance operations, team management, service delivery and operational governance, with the ability to drive productivity, quality and customer satisfaction.
Key Responsibilities
- Manage day-to-day P&C; insurance operations and ensure smooth execution of business workflows.
- Lead, mentor and manage operations teams, ensuring productivity, quality and process adherence.
- Monitor SLAs, turnaround times, volumes, backlogs and operational performance.
- Drive workforce planning, workload allocation and capacity management.
- Handle operational escalations, process exceptions and service recovery.
- Coordinate with brokers, agents, underwriters and customer stakeholders.
- Identify process improvement opportunities and drive operational efficiency.
- Prepare operational reports and performance dashboards for management reviews.
Required Skills & Experience
- 8–12 years of experience in insurance operations, preferably in US P&C; insurance.
- Proven experience managing operations teams and day-to-day delivery activities.
- Strong understanding of insurance workflows, SLA adherence and quality management.
- Experience handling operational escalations and stakeholder coordination.
- Exposure to Personal Lines and Commercial Lines insurance operations.
- Solid team management, analytical and communication skills.
Good to Have
- Experience supporting insurance carriers, MGAs or brokers.
- Familiarity with insurance operations platforms and workflow automation.
- Experience in global BPS delivery environments.
Work Details
- Location: Hyderabad
- Shift: 5:30 PM – 2:30 AM
- Transportation: One-way cab drop facility
Interested in this opportunity?
Please complete the preliminary screening questionnaire and share your updated resume using the link below: