Operations Management

- Oversee end-to-end facility management operations across assigned sites.

- Ensure smooth functioning of soft services (housekeeping, security, pest control, landscaping, waste management, etc.) and hard services (electrical, HVAC, plumbing, fire & safety systems, DG operations, etc.).

- Monitor daily operational activities and ensure service quality as per SLA/KPI commitments.

- Conduct regular site inspections and audits to ensure operational excellence.

Team Management

- Lead and supervise site managers, supervisors, technicians, and support staff.

- Plan manpower deployment and ensure optimum utilization of resources.

- Conduct performance reviews, training, and skill development programs.

- Maintain discipline, attendance, and productivity of operational teams.

Client Relationship Management

- Act as the primary point of contact for clients regarding operational matters.

- Build strong client relationships and ensure high customer satisfaction.

- Address escalations, complaints, and service-related issues promptly.

- Participate in client meetings and present operational reports.

Compliance &
- Safety

- Ensure compliance with statutory regulations,



health & safety policies, and company SOPs.

Financial &
- Administrative Responsibilities

- Prepare and manage operational budgets and cost controls.

- Track expenses, billing, invoicing, and profitability of sites.

- Maintain operational MIS reports and documentation.

- Identify cost-saving opportunities and process improvements.

Required Qualifications

- Facility Management, Business Administration, or related field.

- 5–10 years of experience in facility management operations.

- Robust understanding of hard and soft FM services.

- Knowledge of statutory compliance, EHS standards, and vendor management.

- Proficiency in MS Office and facility management software/tools.

Key Skills

- Leadership &
- Team Management

- Facility Operations

- Client Relationship Management

- Vendor Coordination

- Problem Solving

- Communication &

- Negotiation

- SLA/KPI Management

- Safety &

- Compliance

Preferred Industry Experience

- IT Parks / Corporate Offices

- Hospitals

- Residential Townships

- Industrial Facilities

- Malls / Retail Facilities

📌 Operation Manager (Pune)
🏢 CLR Facility Services
📍 Pune