Job highlights

- Participate in shift handovers with clear documentation of open and ongoing issues
- Netcool,Spectrum,SolarWinds (preferred)

Join our Team

About This Opportunity

We are looking for a skilled and proactive L1 Fault Management Engineer Transmission to join our Network Operations team at Ericsson, Noida. In this role, you will be an integral part of our 24x7 global operations environment, responsible for real-time alarm monitoring, first-level fault analysis, and incident management across Transmission network domains including SDH, PDH, DWDM, IPMPLS, and Microwave technologies.

This is an excellent opportunity for telecom professionals looking to deepen their expertise in transmission networks while contributing to Ericssons vision of a fully connected, intelligent world.

What You Will Do

Alarm Monitoring & Fault Management

Perform 24x7 alarm monitoring and first-level fault management (L1FM) across Transmission network elements

Identify, classify, and prioritize alarms critical, major, and minor impacting transmission services

Perform alarm correlation and event filtering to isolate root causes before L2/L3 escalation

Detect service-impacting transmission faults and initiate timely incident response

Transmission Domain Coverage

Monitor and manage alarms across the following transmission technologies:

SDH- LOS, LOF, AIS, RDI alarms; MSP/SNCP protection switching events; fiber & transmission faults

PDH- E1/T1 degradation, synchronization and framing issues

DWDM- Optical power alarms, wavelength failures, amplifier/transponder faults, fiber cut identification

MW- Link degradation, RSL alarms, rain fade events,



equipment faults

IP/MPLS- Link down alarms, LSP failures, interface utilization alerts

Incident Management

Create and manage incident tickets accurately in ITSM/ticketing tools (BMC Remedy, JIRA)

Capture detailed fault descriptions, impact assessments, and troubleshooting notes

Assign and escalate tickets to L2/L3 transmission teams within defined SLAs

Track incidents end-to-end and ensure timely resolution and closure

Escalation & Communication

Escalate critical transmission faults to L2/L3 teams per the defined escalation matrix

Provide regular and accurate updates to stakeholders during major outages

Participate in shift handovers with transparent documentation of open and ongoing issues

Prepare and distribute incident notifications, outage reports, and RFO (Reason for Outage) summaries

What You Will Bring

Technical Skills

Transmission Technologies

SDH, PDH, DWDM, Microwave, IP/MPLS (Transport Layer)

Network Management Tools

NMS/EMS platforms (Ericsson OSS, TNMS, or equivalent)

Netcool, Spectrum, SolarWinds (preferred)

Multi-vendor EMS tools for transmission network monitoring

ITSM Tools

BMC Remedy, JIRA, or similar ticketing systems

Protocol & Concept Knowledge:

Transmission fundamentals SDH/PDH hierarchy, optical networking basics

SNMP, TCP/IP fundamentals

ITIL-based incident management process awareness

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 FM Engineer- Transmission (Noida)
🏢 Cradlepoint, part of Ericsson
📍 Noida