- Knowledge of software and hardware troubleshooting
- Local server maintenance and centralized drive creation and maintenance.
- System backups
- Excellent skills and know-how in networking and Ethernet wiring
- Firewall and switch configuration and maintenance.
- Firewall policies and rules
- Desktop and laptop assembly and disassembly
- Vendor management
- Internet management through common access points, firewall, and Wi-Fi
- Purchase and sale of hardware
- Inventory management and admin work
- Excellent in Excel and Google Sheets
- Excellent knowledge of Microsoft 365 and Google Suite
- User management
- Licenses and subscription management
- Knowledge of ticketing tools
- Development of IT policies and SOPs
- CCTV camera installation and management
- Knowledge of AI tools and platforms
- Basic knowledge of AWS and Azure
Requirements
- 4-5 years of experience in desktop support or the IT field
- Any graduate with relevant experience. BCA and an IT diploma are a plus point
- Can do night shifts mainly and is comfortable with rotational shifts
- Very positive English speaking skills
- International Client handling experience