Job highlights

- Flexibility: Willingness to work shifts,including weekends and holidays .

- Required Skills and Qualifications
- Team Collaboration: Work collaboratively with team members to improve the overall customer experience
- Customer Interaction: Handle both inbound and outbound calls from international customers and clients
- Issue Resolution: Address customer queries, troubleshoot problems, and provide timely and effective solutions for products or services
- Customer Satisfaction: Maintain a high level of customer satisfaction by providing quality support and representing the company positively
- Record Keeping: Maintain accurate customer records and transaction details in the system
- Escalation: Identify and escalate priority issues to the appropriate teams
- Adherence to Standards: Follow company policies, procedures, and quality standards, and meet personal and team targets

Required Skills and Qualifications
- Communication: Excellent verbal communication skills,



especially in English and potentially other international languages
- Customer Service: A strong customer service orientation with the ability to empathize with customers and provide appropriate solutions
- Problem-Solving: Positive problem-solving abilities to resolve customer issues effectively
- Adaptability: The ability to work in a dynamic, fast-paced, and target-driven environment

Technical Skills:
- Basic computer knowledge and the ability to use CRM tools and other relevant software
- Flexibility: Willingness to work shifts, including weekends and holidays
- Typical Work Environment Call Centers: Often work in a call center environment, though remote positions are also available
- Team Collaboration: Work collaboratively with team members to improve the overall customer experience

📌 International Voice Process Professional (Akot)
🏢 Han Digital Solution
📍 Akot