Company Description

JaCaCo Private Limited is a fast-growing manufacturer of cocoa-based ingredients and specialty products, serving bakeries, hotels, ice cream brands, and food manufacturers across India. The company is certified to ISO 9001:2015 and FSSC 22000 (Version 6) standards and holds ZED Certification (Gold, Silver, and Bronze), demonstrating strong commitments to quality and sustainability. JaCaCo’s brands include EriCare, a nature-inspired personal care line focused on everyday well-being, and Barofchoc, a premium chocolate brand serving professionals and chocolate enthusiasts.

Driven by innovation and customer-centric formulation expertise, JaCaCo develops solutions that add value across the food and consumer care sectors, offering team members opportunities to grow in a quality-focused and dynamic environment.

Role Description

This is a full-time, on-site role for an Inbound Customer Service Representative based in the Greater Vadodara Area. The role involves handling incoming customer calls and inquiries, providing timely and accurate information about products, orders, and services, and resolving issues in a professional and courteous manner. The representative will document interactions in customer service systems, follow up on pending requests, and coordinate with internal teams such as sales, logistics, and quality to ensure smooth resolution.





Responsibilities include maintaining high standards of customer satisfaction, adhering to company policies and service protocols, and identifying opportunities to improve customer experience and processes. The role also entails working in shifts if required, meeting performance targets, and contributing to a supportive, collaborative work environment.

Qualifications

- Candidates should possess skills in Customer Service and Customer Support for handling inbound queries and resolving concerns effectively.
- Candidates should possess skills in Customer Experience and Customer Satisfaction to ensure positive interactions and build long-term relationships.
- Candidates should have experience working as Customer Service Representatives or in similar customer-facing roles.
- Solid verbal and written communication skills in English and relevant local languages.
- Ability to listen actively, stay calm under pressure, and manage multiple inquiries in a fast-paced environment.
- Basic computer literacy, including familiarity with CRM tools, call systems, and standard office software.
- Prior experience in FMCG, food manufacturing, or consumer products is an advantage.
- Minimum of a high school diploma; a bachelor’s degree in Business, Communications, or related field is preferred.

Interested candidates can share their resume to [email protected]

📌 Inbound Customer Service Representative (Vadodara)
🏢 JaCaCo
📍 Vadodara