Position - Service Delivery Manager

Availability From

Qualification : Bachelor’s degree in Computer Science / Information Technology / Engineering or related field (MBA or relevant certifications preferred)

Level - T6

Experience - 12 Years in IT with strong experience in Service Delivery / IT Operations

Work Location - Bangalore

24x7 Shifts - No (however, should be adaptable to support critical incidents or global clients if required)

Job Summary –

- The Service Delivery Manager is responsible for managing end-to-end IT service delivery, ensuring services are delivered as per agreed SLAs, KPIs, and business expectations.
- The role focuses on operational excellence, client satisfaction, service quality, and continuous improvement while acting as the primary interface between clients, technical teams,



and support functions.
- This role is accountable for translating business strategy and operational needs into structured, executable IT initiatives and ensuring successful end-to-end delivery of technology solutions.
- The SDM acts as the front door to IT for their business stakeholders owning demand intake, shaping solutions, driving cross-functional execution, and ensuring measurable business value realization.
- This is not a purely project management role. It is a hybrid leadership position requiring strong business partnership, governance discipline, and delivery accountability.

📌 DTICI_Global SIAM_Delivery Manager_ (Bengaluru)
🏢 Daimler Truck
📍 Bengaluru