Job highlights

- Manages the operation of the front office rooms and related areas during assigned shifts
- Provides Executive Assistant Manager-Rooms and Assistant Front Office Manager / Department Heads with summary of activities during shift by preparing and distributing written log daily
- Managing and safekeeping the Grand Master Key while on Duty
- Participates in the development and implementation of strategies for Front Office, bell stand, parking, transportation, One Touch Service, Business Centre and reservations that support achievement of the hotels goals.
- Manages the operation of the front office rooms and related areas during assigned shifts.
- Creates the first impression and leads by example.
- Supervises the door, bell, parking, transportation, operator, reservations and front office areas utilizing the CSA operating standards.
- Participates in the development and implementation of processes and procedures for assigned departments which support.
- Achievement of service and financial goals.
- Assumes responsibility for supervision in the absence of department heads; communicates daily with department heads regarding areas of concern.
- Provides Executive Assistant Manager-Rooms and Assistant Front Office Manager/Department Heads with summary of activities during shift by preparing and distributing written log daily.
- Represents the hotel contact to the general public.
- Meet and greets all VIP guests.
- Checking the arrival list for the day including VIPs.
- Inspecting of VIP rooms prior to arrival.
- Ensuring all guest room preferences are carried out accordingly to the guest profiles.
- Assists the front desk and lobby during peak periods.
- Liaise with the housekeeping department on a day to day basis to ensure communication lines are seamless.
- Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel.
- Analyses business forecasts and schedules accordingly.
- Ensures that front desk handles billing and cash in accordance with hotels standards.
- Plans and coordinates hotel housing activities by working closely with Sales, Catering,



Housekeeping and other departments.
- Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another.
- Insures proper customer relations and safe guards the hotel interest by resolving and taking appropriate actions on all customer complaints and or/problems.
- Review and understand CSA Brand Standards for Radisson Hotels.
- Prepare and check for the next days arrivals.
- Assumes responsibility for overall security of the hotel.
- Assures full security for customers, hotel personnel and property by working closely with Hotel Security.
- Oversees emergency operation to insure customer safety and minimize hotel losses and liability.
- Takes corrective action during emergency; files appropriate reports to supervisors.
- Understand the hotels emergency and evacuation response plans implemented by the hotel.
- Review the CSA safety and security / Manager on Duty program guidelines.
- Calls General Manager and Executive Management Team / Executive Assistant ManagerRooms / Assistant Front Office Manager for any fire, bomb threat, burglary or death that has occurred in the hotel premises.
- Managing and safekeeping the Grand Master Key while on Duty.
- Follow the income audit guidelines implemented by CSA.
- Provides employees with the information needed to perform their job effectively.
- Orients employees to the department and hotel and provides on-the-job training and onthe-job responsibilities.
- Prioritizes and assigns work.
- Provides feedback to the employee and department manager on the employees performance of job responsibilities.
- Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of,



genuine hospitality and exceeding guest expectations.
- Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
- Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
- Performs other duties required to provide the service brand behaviour and genuine hospitality.
- Adheres to hotel policies and procedures.
- Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.
- Keeps Manager promptly and fully informed of all problems or unusual matters of significance.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.
- At all times projects a favorable image of the Hotel to the public.
- Minimum three year front office experience.
- High school diploma required, bachelors degree preferred.
- Strong computer systems skills including; reservations and reporting systems.
- Strong financial acumen.
- Excellent communication skills, ability to influence situations.
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork.
- Strong Microsoft Office suite and reporting system skills.
- Ability to work a flexible schedule.
- Skills.
- Diploma/Degree in Hotel Management.
- Excellent communication skills, ability to influence situations.
- Strong Microsoft Office suite and reporting system skills.
- Strong financial acumen.
- Solid computer systems skills including; reservations and reporting systems.
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

📌 Duty Manager (Hyderabad)
🏢 Radisson Hotel Group
📍 Hyderabad