Job highlights

- Act as the primary point of contact for guests during the shift,handling queries,feedback,and complaints professionally.
- Supervise and guide front-line staff during the shift.
- Prepare shift reports and handover notes for the next manager on duty. Monitor cash handling,billing accuracy,and ensure compliance with financial procedures.

Key Responsibilities: Guest Relations & Service Excellence

Act as the primary point of contact for guests during the shift, handling queries, feedback, and complaints professionally

Ensure prompt resolution of guest issues while maintaining a positive guest experience

Monitor service quality and ensure brand standards are consistently met

Operational Management

Oversee daily hotel operations in the absence of senior management

Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless operations

Manage room allocations, overbookings, and VIP arrivals/departures

Conduct regular property inspections to ensure cleanliness, safety,



and maintenance standards

Team Supervision & Support

Supervise and guide front-line staff during the shift

Provide support, training, and direction to team members to maintain service excellence

Ensure staff adhere to hotel policies, grooming standards, and SOPs

Administration & Reporting

Prepare shift reports and handover notes for the next manager on duty

Monitor cash handling, billing accuracy, and ensure compliance with financial procedures

Maintain proper records of incidents, guest feedback, and operational challenges

Crisis & Emergency Handling

Act as the first responder in case of emergencies such as accidents, fire, medical situations, or guest disputes

Ensure all safety and security protocols are followed

Interested candidates can share their resume at shreya mishra@rdpvdelhi

Skills communication guest handling

📌 Duty Manager (New Delhi)
🏢 Radisson Hotel Group
📍 New Delhi