Job highlights

- Experience Level:Demonstrated expertise in customer support or service,with a preference for experience in the banking or financial services industry and dealing with SMEs
- . Role Summary:Answering customers requests via chat and email,helping and guiding them through the app and providing them with the best user experience in English
- Role Summary:Answering customers requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English Being our customers voice by sharing their feedback and reporting their issues

- Collaborating with our different teams and having direct impact to improve our Product Representing Vivid Money and build a trustful relationship with our customers

- Experience Level:Demonstrated expertise in customer support or service,



with a preference for experience in the banking or financial services industry and dealing with SMEs Exceptional problem-solving and decision-making skills

Good observational skills for process and product improvement

- Capable of managing multiple tasks and thriving under pressure in a agile environment Comprehensive knowledge of SME banking products, services, and processes. Capable of working within the CEST time zone, committing to 40 hours per week, distributed as 8 hours per day, excluding a 1-hour lunch break. Qualification: Outstanding interpersonal and communication skills, encompassing both verbal and written proficiency in English

- Target Profile: experience in the banking or financial services industry and dealing with SMEs.

📌 Customer support specialist (Mumbai)
🏢 TaskUs
📍 Mumbai