Job highlights

- What you need to have/ bring to the table: . Has relevant 2 to 5 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B S . Disclaimer: This job posting has been aggregated from external source

At Whatfix, the Customer Success team is on a mission to maximize the value our customers derive from our product and services We are looking for a stellar Customer Success Manager who is passionate about solving real business problems for our customers and delivering best-in-class customer service

You will be part of a close-knit motivated team of rock stars consisting of success managers, solutions engineers and project managers

What do you get to do

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period Being responsible for every aspect of the customer journey post sales handoff

- Be the product champion and consultant to drive desired customer outcomes and enable the customers to realize the potential of Whatfix
- Understand customer s business, their application for which they have purchased a Whatfix subscription and their key digital adoption goals

- Identify product usage gaps and provide actionable solutions to the customers
- Build value-based relationships with customers and create Whatfix champions
- Conduct Strategic Business Reviews (EBRs and QBRs)



to understand customer lifecycle milestones, communicate the value of our product, showcase ROI

- Ensure customer retention by negotiating and closing renewals
- Identify opportunities of upselling and cross-selling along with the Account Managers
- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Have a strong business sense to keep looking out for recent use cases and solutions using Whatfix to create a win-win situation with customers
- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Work with the marketing team to execute customer surveys, case studies, etc
- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through reviews, testimonials, customer meetups; and create a center of excellence within the customers organization

What you need to have/ bring to the table:

- Has relevant 2 to 5 years of work experience in a high-touch Customer Success / Strategic Consulting role in a B2B S

Disclaimer: This job posting has been aggregated from external source.

Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager (Bengaluru)
🏢 Whatfix
📍 Bengaluru