1. Managing the entire customer life cycle ie Issuing welcome letters, Demand Letters, Collections, Receipts, Agreement, Cancellations etc till the final handover of property.
2. Ensuring collections/receivable is as per company norms, tracking of customer dues, monitoring outstanding payments & collection targets.
3. Interacting with customers for timely payment on demand generated and following up with them.
4. Make sure that given targets are achieved on time.
5. Acknowledging customers queries promptly and treating them in a courteous manner.
6. Timely responding to customers inquiries, concerns & complaints to keep customer satisfaction.
7. Maintaining & preparing MIS of all payments & customers.
8. Assisting team members internally for smooth functioning of work.