To manage and maintain strong relationships with clients, understand their requirements, coordinate with internal departments, and ensure timely delivery of products and services while maintaining high customer satisfaction.
- Key Responsibilities
- Handle client enquiries through phone calls, emails, and other communication channels.
- Build and maintain positive relationships with existing and new clients.
- Understand client requirements and provide appropriate information and solutions.
- Coordinate with the sales, design, production, and operations teams to ensure smooth execution of client orders.
- Prepare quotations, follow up on proposals, and coordinate order confirmations.
- Track order status and provide regular updates to clients.
- Handle client complaints, queries, and concerns professionally.
- Ensure timely resolution of customer issues by coordinating with concerned departments.
- Follow up on pending payments and outstanding invoices.
- Maintain client databases, communication records, and order-related documentation.
- Collect client feedback and identify opportunities to improve customer satisfaction.
- Ensure timely communication and follow-up until successful order completion.
- Required Skills
- Excellent verbal and written communication skills.
- Strong client-handling and relationship-management skills.
- Good negotiation and problem-solving abilities.
- Proficiency in MS Excel, MS Word, and email communication.
- Ability to coordinate with multiple departments.
- Good follow-up and time-management skills.
- Customer-focused attitude and skilled approach.
- Educational Qualification
- Any Bachelor’s Degree.
- Business Administration, Marketing, or related qualifications preferred.
- Experience
- 1–3 years of experience in client relationship management, customer support, or client coordination.
- Experience in manufacturing, signage, or project-based industries will be an added advantage.