Wild Sugar is looking for a hands-on Café Captain to lead our service team and ensure a welcoming, well-run café experience.
What you’ll do
- Supervise daily floor operations and allocate service duties.
- Conduct team briefings and check grooming, hygiene and service readiness.
- Welcome guests, take accurate orders and recommend menu items.
- Coordinate with the kitchen and beverage team for timely service.
- Handle guest feedback and escalate concerns when required.
- Check POS entries and bills, and follow up on discrepancies.
- Monitor service supplies, stock transfers and advance orders.
- Maintain daily reports and trackers using Microsoft Excel.
- Ensure opening, closing and shift handovers are completed properly.
What we’re looking for
- Experience as a Café Captain, Senior Steward or Service Supervisor.
- Strong guest communication and team coordination skills.
- Working knowledge of table service, POS systems and hygiene standards.
- Basic Microsoft Excel skills, including data entry, formatting, simple formulas and daily reports.
- Positive basic computer skills, including email, file management, online forms and digital reporting.
- An organised, attentive approach and the ability to lead during busy shifts.
- Availability to work shifts, weekends and holidays.