Job highlights

- Excellent communication,troubleshooting skills,and willingness to work in 24x7 shifts . Engineering degree preferred
- Preferred Certifications MS-700 (Teams Administrator Associate) MS-721 (Collaboration Communications Systems Engineer) AudioCodes ACA Job Function Software & Cloud
- Experience with Skype for Business,migrations to Teams & managed service operations .
- The role Are you passionate about solving real-time voice and collaboration issuesDo you enjoy working with Microsoft Teams, SBCs, and enterprise voice technologiesReady to support global customers in a fast-paced 24x7 cloud environmentIf yes, this role might interets you! As an UC Associate Consultant, you ll deliver 24x7 technical support for SoftwareOne s Cloud Managed Services customers
- You ll troubleshoot complex voice, Teams, and SBC issues, work with escalation teams, and ensure seamless communication experiences for users worldwide
- You ll also create knowledge articles, maintain documentation, and continuously strengthen your skills across cloud and workplace technologies
- Provide L2 support for Microsoft Teams, Skype for Business (On-Prem/Hybrid), Direct Routing & Cloud PBX
- Troubleshoot and manage AudioCodes/Ribbons SBCs,



SIP issues, call flows, QoS/CAC, and voice gateway configurations
- Monitor OVOC dashboards, resolve alerts, and ensure SLA adherence
- Handle escalations, perform RCA for major incidents, and support service improvement programs
- Work closely with global stakeholders and deliver explicit customer communication
- Contribute to technical knowledgebases and uphold quality/security standards
- What we need to see from you 3 5 years experience with AudioCodes/Ribbon SBCs & enterprise voice
- Strong exposure to Microsoft Teams Voice, IP phones (Polycom, AudioCodes), and video conferencing solutions
- Solid understanding of SIP, call routing, VPNs, PBX environments & cloud integration
- Experience with Skype for Business, migrations to Teams & managed service operations
- Excellent communication, troubleshooting skills, and willingness to work in 24x7 shifts
- Engineering degree preferred; ITIL Foundations a plus
- Preferred Certifications MS-700 (Teams Administrator Associate) MS-721 (Collaboration Communications Systems Engineer) AudioCodes ACA Job Function Software & Cloud

📌 Associate Consultant (Gurugram)
🏢 SoftwareONE
📍 Gurugram