Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Datadog
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a energetic approach to identifying problems, analyzing system behaviors, and ensuring smooth operation of multiple interconnected components. The professional collaborates with different teams to maintain system stability and promptly address any disruptions that may impact business continuity, contributing to a resilient and efficient technology environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve system monitoring and incident response processes.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Coordinate cross-functional communication to ensure timely resolution of complex issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Datadog.
- Strong knowledge of system monitoring and alerting best practices.
- Experience in troubleshooting and diagnosing issues in distributed systems.
- Ability to analyze logs and metrics to identify root causes of incidents.
- Familiarity with cloud infrastructure and its impact on application performance.
- Skilled in collaborating with development and operations teams to implement effective solutions.
Additional Information
- The candidate should have minimum 5 years of experience in Datadog.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
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