Project Role Description : Act as software detectives, provide a agile service identifying and solving issues within multiple components of critical business systems.
Must have skills : Databricks Unified Data Analytics Platform
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system reliability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and support efficiency.
- Provide timely updates to stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Databricks Unified Data Analytics Platform.
- Experience with data pipeline monitoring and troubleshooting within cloud-based environments.
- Strong analytical skills to identify root causes of complex system issues.
- Ability to work with log analysis tools and diagnostic utilities to support problem resolution.
- Familiarity with scripting languages to automate routine support tasks.
- Excellent communication skills to effectively collaborate with technical and non-technical teams.
Additional Information
- The candidate should have minimum 3 years of experience in Databricks Unified Data Analytics Platform.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Application Support Engineer (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
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