Role & responsibilities

Position Description
Role: Service Now Tester
Exp:6-12yr
Location: Hyderabad

Job Description

Assures release quality before go-live. One generic profile covers all six towers ITOM is the only squad where a specific literacy add-on is genuinely useful, not a full named specialism.

Key Responsibilities:
• Design test plans and test cases against acceptance criteria
• Author and maintain ServiceNow ATF automation
• Coordinate regression testing and UAT
• Triage and manage defects through to resolution
• Maintain test evidence for audit and acceptance sign-off
• Feed quality risks and patterns back into squad retrospectives
RequiredMandatory Skills & Experience:
• ServiceNow ATF experience
• Test management tooling experience
• Balance of manual and automated testing skills
• Ability to write transparent, evidence-based defect reports

Desired Valuable to have Skills:




• Basic infrastructure/network literacy — practical to sanity-check ITOM Discovery and Service Mapping results, not just UI-level ATF flows
Experience testing AI-assisted or agentic workflows, including exception and failure-path scenarios

Technical Skills: ServiceNow, ServiceNow ATF, Test Automation, Manual Testing, Functional Testing, Regression Testing, UAT, Test Planning, Test Case Design, Test Execution, Defect Management, Defect Triage, Jira, Test Management Tools, Agile/Scrum, ITOM Discovery, Service Mapping, CMDB Validation, AI Workflow Testing, Exception Handling Testing.

Give maximum visibility to ServiceNow ATF, Manual & Automation Testing, Regression Testing, UAT, Defect Management, and Test Evidence. These are the core requirements of this JD. Keep ITOM, Service Mapping, and AI/Agentic Testing as additional differentiators.

📌 Servicenow Tester Hyderabad
🏢 Srinav
📍 Hyderabad