Key Responsibilities
Make outbound calls to customers regarding pending loan or credit card dues.
Follow up with customers for overdue payments and outstanding amounts.
Explain payment details, outstanding balances, and repayment options to customers.
Convince customers to make timely payments and resolve overdue accounts.
Handle customer queries, objections, and payment-related concerns professionally.
Maintain regular follow-ups with customers through calls and other approved communication channels.
Coordinate with Field Executives and the Recovery Team for payment updates.
Maintain daily calling records, customer feedback, and payment commitments.
Achieve assigned daily, weekly, and monthly recovery targets.
Ensure skilled communication and follow company policies during customer interactions.