Job Description

Role Overview:

As a Technical Program Manager, you will play a pivotal role in ensuring the successful implementation of our AI-driven solutions for healthcare providers. This position is crucial for integrating our products into clients' revenue cycle management systems, ensuring seamless transitions and maximizing automation efficiency.

Key Responsibilities:
Design and execute a comprehensive go-live program, transforming the Solution Design Document into actionable plans with explicit milestones and ownership.
Drive each phase of implementation: Integration, Shadow, Cutover, and Ramp, ensuring smooth transitions and effective automation.
Monitor scope, risks, and dependencies, addressing issues proactively or escalating with strategic solutions.
Facilitate client communication through kickoffs, weekly status calls, and steering meetings, ensuring alignment and transparency.
Draft transparent status updates, outlining completed tasks, upcoming objectives, and any blockers with designated ownership.
Coordinate with clients to secure necessary resources, including data access, credentials, and subject matter expertise.
Lead and manage the internal team of engineers and data scientists, overseeing integrations,



client configurations, and model tuning.
Collaborate with Domain Experts to validate AI outputs during shadow mode, ensuring accuracy and reliability.
Analyze weekly accuracy and volume metrics, identifying discrepancies and implementing corrective actions.
Document successful strategies and areas for improvement, developing playbooks and templates for future implementations.
Communicate recurring client requests to the Product team, advocating for feature enhancements.

Required Qualifications:
Proven track record of successfully deploying enterprise software solutions, ensuring client satisfaction and timely delivery.
Robust technical acumen, with the ability to interpret data flow diagrams and understand API or SFTP integrations.
Exceptional written and verbal communication skills, maintaining composure under pressure.
Demonstrated leadership capabilities, effectively guiding cross-functional teams without direct authority.
Excellent organizational skills, adept at managing multiple concurrent projects and priorities.

Pay: ₹1,800,000.00 - ₹3,000,000.00 per year

Work Location: In person

📌 Technical Program Manager Bengaluru
🏢 hire22.a1
📍 Bengaluru