Job Title: Client Services Manager / Key Account Manager

Location: Hyderabad (100% Onsite only)

Employment Type: Full Time, Permanent

Education : Any Graduate

Role Overview:

The Key account manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams of recruitment ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires strong coordination skills, attention to detail, and the ability to balance

Key Responsibilities
Partner with Recruiting teams to support demand fulfilment
Track open requirements, interviews, offers, and onboarding
Ensure accuracy in ATS/VMS systems (tagging, updates, compliance)
Coordinate with Operations, onboarding, and workforce experience teams as

needed
Serve as the primary point of contact for assigned client accounts and manage

day-to-day client communication, requirements, and updates
Ensure adherence to contractual SLAs and client processes and delivery timelines
Ensure compliance with internal policies and client guidelines
Identify process gaps and suggest improvements Strong knowledge and working





experience on different Tax terms i.e. W2, 1099 and Corp to Corp (C2C).
Must be procient in recruiting techniques like Head Hunting, Calling,
Networking Sites, Referrals and internet Based recruiting Tools.
Should have very valuable experience in different work authorizations i.e. H1B, GC,

USC, TN and others.

Key Performance Indicators (KPIs)
Client satisfaction and feedback
Maintain data accuracy and compliance scores
Fill ratio / delivery metrics (role/client-dependent)
Required Skills & Qualifications
Bachelors degree or equivalent experience
5+ years of experience in client services, staffing and client management
Coordinate with Client POCs and get the requirements and do hands on recruiting and Ability to work in a fast-paced, client-facing environment
Robust communication skills (written and verbal) and High attention to detail and
ownership mindset
Experience working with top staffing companies is a plus

Preferred Experience
Staffing or MSP workplace exposure and Experience working with US or global clients
Familiarity with compliance, onboarding, and reporting processes

📌 Client Services Manager / Key Account Manager Mumbai
🏢 Kaizen Sra Technologies
📍 Mumbai