Job Description – PSFU CRE (Service)

Company: Madhuban Toyota

Department: Service

Location: Worli & Kurla, Mumbai

Job Responsibilities
Make follow-up calls to customers after their vehicle servicing.
Collect customer feedback regarding service quality and overall experience.
Conduct customer satisfaction surveys and maintain feedback records.
Address customer queries and coordinate with the Service Advisor or Service Team for resolution.
Handle customer complaints professionally and ensure timely follow-up.
Maintain customer databases and update feedback reports.
Ensure a positive customer experience and improve customer satisfaction.

Required Skills & Qualifications
Graduate preferred.




1–3 years of experience in Customer Relationship Management (CRM), preferably in an automobile dealership's service department.
Positive verbal communication skills.
Basic computer knowledge and MS Excel skills.
Valuable telephone etiquette and customer-handling skills.
Ability to manage customer complaints and follow-ups.

Preferred Experience

Candidates with experience in:
Automobile dealership service CRM
Post-Service Follow-Up (PSFU)
Customer Relationship Executive (CRE)
Customer Satisfaction (CSI) and feedback management
Locations: Worli & Kurla, Mumbai

📌 Cre Psfu Mumbai
🏢 Madhuban Toyota India
📍 Mumbai