Roles & Responsibilities - Senior Process Assoicate
Manage and lead a team of associates to achieve individual and team targets.
Drive the team to meet and exceed sales and business targets.
Monitor team performance and take appropriate actions to improve productivity.
Coach, mentor, and groom team members to enhance their performance.
Handle customer escalations and ensure effective resolution.
Ensure adherence to process guidelines, quality standards, and business

requirements.
Track key performance metrics and share regular performance updates with the

Process Manager.
Identify performance gaps and implement appropriate improvement plans.
Motivate the team and maintain high levels of engagement and productivity.
Support the team in achieving business demand and operational goals.
Ensure effective customer handling and maintain a solid focus on customer

satisfaction.




Report to the Process Manager and work closely with the leadership team to achieve process objectives.

Roles & Responsibilities - Team Lead

• Handle inbound and outbound customer calls from US clients professionally and

efficiently.

• Understand customer requirements and provide appropriate product or service

solutions.

• Promote company products and services while identifying sales prospects.

• Resolve customer queries and ensure a positive customer experience.

• Achieve individual and team performance targets.

• Understand business objectives and contribute towards process goals.

• Learn and effectively use company tools, CRM applications, and internal systems.

• Maintain accurate customer interaction records in the system.

• Ensure adherence to quality standards and process guidelines.

📌 Senior Process Associate Coimbatore (India)
🏢 Prabhu Subramaniam
📍 India