¢ Experience in business process definition, requirements definition, solution architecture €¢ Experience with writing Functional Specs for RICEFW €¢ Strong interpersonal, oral, presentation, and written communication skills.
€¢ Excellent Project Management skills
€¢ Proven ability to estimate & manage a portfolio of projects €¢ Robust interpersonal, oral, presentation, and written communication skills.
€¢ Ability to work seamlessly with business stakeholders in a demanding, dynamic setting.
€¢ Extensive domain knowledge in the Spares sales Order Management space for a manufacturing company.
€¢ Very familiar with Part returns, Logistics & Procurement integration and financial integration.
Individual Accountabilities:
€¢ Strong results orientation (driving to deadlines, project goals, etc.).
€¢ Document transparent and complete requirements for solutions of any scope and complexity.
€¢ Provide functional knowledge of SAP systems and data.
€¢ Implement necessary configuration within SAP CRM to meet business requirements
€¢ Ensure proper documentation is created for all projects/changes.
• Need to have minimum 1 implementation and 2 support Projects related to SAP CRM sales/ Service
SKILLS: Required
€¢ SAP CRM Service Management Experience (especially Service Case management) €¢ Web UI, Fiori / UI5, ALE /IDOCs, LSMW, RFC Interfaces €¢ Business Process knowledge:
€¢ Field Service / Service Contracts / Entitlements / Service Orders / Returns / Repairs €¢ SAP Functionality:
€¢ Functional Locations, Labor Confirmations / Installed Base, Serial Numbers, Equipment, iObjects