Job Title: Telecalling Executive

Location: VPS Lakeshore Hospital, Kochi

Experience: 1–2 Years (Freshers with positive communication skills may also apply)

Salary: Based on experience and industry standards.

Key Responsibilities
Make inbound and outbound calls to prospective patients and customers.
Explain hospital services, specialties, health check-up packages, and available facilities.
Follow up with leads and convert enquiries into appointments.
Maintain accurate records of calls, enquiries, and follow-ups.
Coordinate with respective departments for appointment scheduling.
Handle customer queries professionally and provide appropriate information.
Conduct follow-up calls with patients as required.
Achieve assigned calling targets and lead conversion goals.




Maintain confidentiality of patient information.
Prepare daily and periodic calling reports for management.

Educational Qualification
Any Graduate / MHA

Required Skills
Excellent verbal communication skills.
Positive interpersonal and convincing skills.
Basic computer knowledge and MS Office proficiency.
Positive telephone etiquette and customer-handling skills.
Ability to manage multiple enquiries and follow-ups.
Fluency in English and Malayalam; additional languages will be an advantage.

Work Location: In person

📌 Tele Calling Executive Kochi
🏢 Lakeshore Hospital and Research Centre
📍 Kochi