Collections & Recovery Management
Ensure timely collection of EMI installments from Micro Finance borrowers.
Monitor overdue accounts and take necessary actions to prevent loan slippages.
Achieve collection efficiency and delinquency reduction targets.
Conduct field visits for follow-up and recovery of overdue accounts.

Portfolio Quality Management
Monitor PAR (Portfolio at Risk) and delinquency levels.
Identify high-risk customers and implement corrective actions.
Ensure reduction in bucket-wise overdue accounts.
Maintain portfolio health as per company standards.

Customer Relationship Management
Build and maintain robust relationships with borrowers and group members.
Educate customers about repayment schedules and financial discipline.
Resolve customer grievances related to loan repayments.
Maintain customer retention through effective communication.

Field Operations
Conduct daily field visits to villages, centers, and borrower locations.
Organize center meetings and monitor attendance of borrowers.
Verify customer repayment commitments and business performance.
Ensure adherence to collection processes during field activities.

Compliance & Risk Control
Follow company policies, collection practices, and regulatory guidelines.




Ensure ethical collection practices and customer treatment.
Identify fraud indicators and report suspicious activities.
Maintain proper collection records and documentation.

Coordination & Reporting
Work closely with Branch Managers, Credit Teams, and Operations Teams.
Submit daily collection reports and recovery updates.
Support legal and recovery teams in difficult collection cases.
Participate in portfolio review meetings.

Key Skills Required
Collection and recovery management
Delinquency and portfolio monitoring
Customer relationship management
Negotiation and persuasion skills
Field operations management
Problem-solving and conflict resolution
Basic financial and credit knowledge
Reporting and documentation skills

Educational Qualification
Graduate in any discipline (Commerce, Finance, Business Administration preferred).
Higher qualifications may be an added advantage.

Experience
2–6 years of experience in Micro Finance Collections, Retail Collections, Banking, NBFC, or Financial Services.
Experience in handling collection portfolios and field recovery activities preferred.

📌 Relationship Manager Mf Collections Kolhapur (India)
🏢 equitas small finance bank
📍 India