Job Description

About the Role:

We are seeking a Senior MDM & Mobile Compliance Engineer with 8 years to 10 years of IT experience with strong enterprise MDM/UEM administration expertise.

Requirements
Hands-on Microsoft Intune administration, configuration, compliance policies and application deployment.
Apple Business Manager, iOS/iPadOS enrollment, Automated Device Enrollment (ADE) and device lifecycle management.
Microsoft Entra ID, Conditional Access, MFA and mobile security troubleshooting.
Robust L3 troubleshooting, incident management, root cause analysis and escalation handling.
Working knowledge of mobile communication capture, archiving and compliance support.

Positive To Have
Experience with Smarsh Capture Mobile, MobileGuard, Proofpoint or similar communication compliance platforms.
Knowledge of SMS/MMS capture, SIM/eSIM provisioning and carrier coordination.
PowerShell, Microsoft Graph API and automation.
Device-user-mobile number reconciliation, reporting and compliance validation.
Familiarity with Hampro,



subject to confirmation of its role in the setting.

Technical Skills / Certifications
Microsoft Intune, Apple Business Manager, Entra ID, Conditional Access.
PowerShell, Microsoft Graph API, REST API fundamentals.
Microsoft MD-102 preferred; SC-300 and ITIL Foundation advantageous.
Smarsh/MobileGuard product training advantageous.

Key Responsibilities
Provide L3 technical and operational backup to the US Onshore MDM Team.
Troubleshoot complex Intune, Apple enrollment, security and device compliance issues.
Support Smarsh/MobileGuard capture issues and coordinate vendor escalations.
Assist with Proofpoint and other approved platform operations following KT.
Support incident resolution, RCA, change management and service improvements.
Develop automation, operational runbooks and technical documentation.
Lead offshore KT, cross-training and technical coordination with onshore teams.

📌 Senior Mdm & Mobile Compliance Engineer Chennai (India)
🏢 HTC Global Services
📍 India