About the Role

Key ResponsibilitiesCRM Administration
Manage and maintain CRM platforms such as Salesforce, HubSpot, Zoho CRM, LeadSquared, or similar tools
Configure lead stages, pipelines, user roles, permissions, and workflow settings
Ensure CRM data accuracy through validation, cleansing, deduplication, and regular audits

Data Management
Maintain customer, lead, and account records
Monitor CRM data quality and implement corrective actions
Generate reports and insights to support business decisions

Reporting & Analytics
Create dashboards and reports to track lead performance, sales activities, and customer engagement
Analyze CRM data and identify trends, gaps, and prospects
Support KPI tracking and operational reporting

Process Improvement
Identify inefficiencies in CRM processes and recommend improvements
Assist in CRM enhancements, testing,



and deployment activities
Support user training and CRM adoption initiatives

Required Skills :
Experience with Salesforce, HubSpot, Zoho CRM, LeadSquared, or similar platforms
Solid Excel and reporting skills
CRM data management and reporting experience
Attention to detail and analytical mindset
Solid communication and coordination skills

Preferred Skills
CRM workflow automation exposure
UAT testing experience
SQL knowledge
Experience in Sales Operations or CRM Operations

Pay: ₹1,200,000.00 - ₹1,500,000.00 per year

Application Question(s):
What is your current CTC ?
What is your notice period ?

Work Location: In person

📌 Crm Specialist Mumbai
🏢 happy staffers
📍 Mumbai