Monitor and respond to inbound customer emails promptly and professionally.
Handle customer queries and interactions through the AI SDR chatbot.
Monitor inbound AI voice calls and ensure timely follow-ups with customers.
Manage initial customer support requests and onboarding-related queries.
Understand customer concerns and provide appropriate resolutions or escalate issues when required.
Coordinate with internal teams to track and resolve customer issues.
Maintain proper records of customer interactions, queries, and follow-up activities.
Ensure timely responses and a positive customer experience across all communication channels.
Requirements
0.5 – 1 year of experience in Customer Support, Customer Success, Client Coordination, or a related role.
Excellent verbal and written communication skills.
Positive email communication and professional etiquette.
Ability to handle multiple customer interactions simultaneously.
Robust problem-solving and follow-up skills.
Basic knowledge of CRM tools and customer support platforms is preferred.
Willingness to learn and work with AI-powered customer engagement tools.
Customer-centric attitude with positive interpersonal skills.