Responsibilities :
Manage the company’s customer services to support various customer services programs, which include 24x7 Global customer care center, field engineers, field engineer, field spare parts (FRU) management in 70+ countries
Monitor the support cases regularly to ensure the cases are closed as per the set Service Level Agreement (SLA)
Coordinate with resources/third-party vendors to meet the SLAs.
Handle complete day-to-day operations of the command center.
Ability to complete the assignment on schedule.
Ensure all orders are completed and systems updated accordingly.
Ensure all outbound paperwork is accurate and recorded correctly.
Maintain metrics and customer service logs.
Other duties and special projects as assigned.

Required Skill Sets
Robust Verbal and Written Communication
Analytical and Problem-Solving mindset

Job Types : Full time, Fresher

Education :
Bachelor's (required)

Language :
English (required)
Punjabi (required)

Work Location: In person

📌 Fresher Graduated Amritsar (India)
🏢 Iron Systems
📍 India