Key Responsibilities
Provide shipment booking, tracking, and delivery status updates.
Coordinate with courier partners and the operations team for timely shipment movement.
Resolve customer complaints related to delays, lost shipments, damaged parcels, and delivery issues.
Follow up on pending shipments and ensure timely resolution.
Maintain accurate customer records and shipment details in the system.
Prepare daily reports and update shipment status.
Ensure a high level of customer satisfaction through prompt and skilled service.
Communicate with clients regarding shipment documentation and any operational issues.
Escalate unresolved issues to the concerned department when required.