Job Purpose: To ensure timely and qualified customer communication, shipment status management, operational coordination and maintenance of records to support smooth logistics operations and customer satisfaction.
Key Responsibilities:
Handling incoming customer phone calls and providing shipment-related support
Collecting shipment / delivery / consignment information from ERP system
Providing shipment status updates to customers
Coordinating with operations teams, branches and delivery staff
Taking follow-ups for pending shipments, PODs and customer requirements
Maintaining customer communication records and operational documentation
Tracking complaints and ensuring timely closure
Data entry and maintaining ERP records accurately
Escalating unresolved issues to concerned departments
Supporting front office and customer coordination activities
Maintaining dispatch-related records and customer files
Pay: ₹18,000.00 - ₹25,000.00 per month
Advantages :
Provident Fund
Ability to commute/relocate:
Chakan, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)