Key Responsibilities :
Manage and update customer data within the CRM system to ensure accuracy and integrity.
Develop and execute CRM strategies to improve customer retention, engagement, and loyalty.
Collaborate with sales and marketing teams to design targeted campaigns and track performance.
Analyze customer behavior and feedback to identify prospects for process improvement.
Generate reports and dashboards for management to monitor customer metrics (e.g., churn rate, NPS, repeat purchases).
Ensure CRM processes align with company objectives and customer journey mapping.
Provide training and support to internal teams on CRM usage and best practices.
Coordinate with IT and vendors for CRM system upgrades or troubleshooting.
Pay: ₹14,000.00 - ₹16,000.00 per month
Perks :
Cell phone reimbursement
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund