Company : NNIIT Location : Hyderabad (Work From Office) Salary : ₹2,00,000 - ₹3,00,000 per year
Job Type : Full time
At NNIIT, we don’t just hire for support roles — we hire individuals who can own customer experience and drive real impact.
As a Customer Success Associate (CSA) , you will be responsible for managing customer interactions, ensuring satisfaction, and creating a seamless experience throughout the journey.
Key Responsibilities
Build solid relationships with customers and ensure a positive experience
Understand customer concerns and provide effective solutions
Manage escalations with confidence and empathy
Coordinate with internal teams to resolve issues efficiently
Maintain records of customer interactions and feedback
Continuously improve customer satisfaction and engagement
Requirements :
Strong communication skills (English & Hindi preferred)
Good problem-solving and interpersonal skills
Ability to work in a target-driven and fast-paced environment
Basic computer knowledge and adaptability to tools
Preferred Skills
Customer handling or support experience
Ability to manage multiple conversations effectively
Positive attitude and willingness to learn
Work Details
Location: Hyderabad (Work From Office)
Working Days: 6 days a week
Working Hours: Day shift / rotational (as per business needs)
Why Join NNIIT?
Fast-paced growth setting
Hands-on learning and real exposure
Opportunity to build a strong career in customer success
Performance-driven growth prospects