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Key Responsibilities
• Source used car loan business through dealers, direct sales, referrals, and channel partners.
• Develop and maintain solid relationships with used car dealers, DSAs, brokers, and customers.
• Conduct customer profiling and preliminary credit assessment.
• Collect and verify customer documents as per company policy.
• Coordinate with credit, operations, and documentation teams for loan processing.
• Ensure timely loan disbursement and customer onboarding.
• Achieve monthly disbursement, login, and revenue targets.
• Monitor portfolio performance and support collection teams in reducing delinquency.
• Ensure compliance with KYC, RBI guidelines, and internal credit policies.
• Generate market intelligence regarding competition, pricing, and customer trends.
• Maintain MIS and daily activity reports.

📌 Customer Service Executive Raipur (India)
🏢 Tata Capital
📍 India