(ONLY FEMALES)

Customer Interaction & Lead Conversion
Make outbound calls to prospective clients and follow up on inquiries
Convert leads into confirmed meetings / appointments :
Ensure prospects attend scheduled meetings through timely reminders
Clearly explain company services and guide prospects on next steps
Handle incoming customer calls, messages, and basic queries professionally

Follow-ups, Reporting & CRM Management
Maintain daily calling records and communication logs
Update CRM / WhatsApp / Excel trackers regularly
Follow calling scripts and objection-handling frameworks provided by the team
Prepare daily reports on calls made, meetings booked, and conversions
Collect post-meeting feedback and share insights for internal improvement

On-Ground Support
Visit prospective clients locally when required
Support Consultants during on-ground meetings
Assist in information collection and follow-up coordination

Marketing & Coordination Support
Coordinate with digital marketing agencies / freelancers for:
Social media posts




Creatives and brochures
Lead generation campaigns
Brand materials
Share content briefs, timelines, feedback, and business updates
Ensure timely delivery of marketing assets

Skills & Requirements
Excellent verbal communication in Hindi / Gujarati / English :
Confidence in tele-calling and disciplined follow-up approach
Solid customer-handling and relationship-building skills
Basic knowledge of MS Office, WhatsApp Business, Google Calendar, CRM tools :
Ability to coordinate with multiple stakeholders and agencies
Willingness to travel locally for field visits when required

Customer Experience Management
Handle customer concerns and coordinate with internal teams for resolution
Maintain a qualified tone and deliver a consistent, positive customer experience

Education
Graduate in any field
B.Com / BBA preferred

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative Surat
🏢 Hire Matrix Solutions
📍 Surat