Job Description:
1. Ocean freight pricing and carrier relationships (core requirement)
Own ocean freight pricing for the branch FCL and LCL, imports and exports including buy
rates, sell rates and margin control.
Build and maintain solid working relationships with shipping lines, NVOCCs, co-loaders and
overseas agents to secure competitive rates, space and equipment, especially in peak
season.
Negotiate contract and spot rates, free time (detention/demurrage) and surcharges; track
GRI, PSS, BAF and other surcharge movements.
Prepare and approve quotations for key accounts and tenders; ensure every quote is
profitable and commercially sound.
Guide and train the pricing and sales team on rate structures, carrier selection, routing
options and market trends.
2. Business development and branch P&L;
Drive revenue and gross profit targets for the branch.
Retain and grow existing key accounts; develop recent B2B customers (importers, exporters,
manufacturers).
Understand the cost and value of every shipment freight, local charges, CFS/ICD, transport,
customs and protect branch margins.
Monitor receivables and credit exposure; ensure timely collections in coordination with
Accounts.




Present monthly business reviews to management with explicit numbers and action plans.
3. People leadership, engagement and development
Get work done through people set clear targets, delegate effectively and hold the team
accountable.
Conduct weekly team reviews (shipment status, pricing, pending issues, sales pipeline) and
monthly performance reviews for each team member.
Identify skill gaps and coach team members on pricing, documentation, customer handling
and carrier coordination.
Build a positive, engaged team culture; handle conflicts fairly and keep attrition low.
Identify and groom second-line leaders for succession.
4. Operations, documentation and compliance oversight
Oversee smooth execution of shipments booking, documentation, CFS/ICD movement,
customs clearance and delivery.
Ensure accuracy of key documents: Bill of Lading, Commercial Invoice, Packing List,
Certificate of Origin, Shipping Bill and Bill of Entry.
Ensure compliance with Indian customs regulations, ICEGATE filings, GST/IGST requirements
and INCOTERMS.
Escalate and resolve customer complaints, claims and operational issues quickly.
Coordinate with vendors transporters, CFS, CHA partners on service quality and cost.

📌 Branch Manager Lead Panvel
🏢 Acme Services Private
📍 Panvel