We are looking for confident and fluent International Voice Process Executives to handle inbound and/or outbound calls for global customers. The role involves resolving customer queries, providing accurate information, and ensuring high customer satisfaction.

Key Responsibilities:
Handle inbound/outbound calls from international customers professionally
Resolve customer issues related to billing, technical support, orders, or services
Provide accurate information and follow standard operating procedures (SOPs)
Maintain high levels of customer satisfaction and service quality
Document customer interactions and update CRM systems
Meet individual and team performance targets (quality, AHT, CSAT, etc.)




Escalate complex issues to the appropriate team when required

Required Skills & Qualifications:
Excellent verbal communication skills in English (neutral accent preferred)
Solid listening and problem-solving abilities
Basic computer knowledge and ability to multitask
Customer-focused attitude with patience and professionalism
Willingness to work night shifts and rotational schedules

Job Types : Full time, Permanent

Pay: ₹25,369.82 - ₹46,919.42 per month

Work Location: In person

📌 International Voice Process Thane (India)
🏢 SnapFind
📍 India