Job Role : SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Key Responsibilities
Responsibilities : - Provide remote desktop support to clients, troubleshooting and resolving technical issues. - Assist clients with software installations, configurations, and updates. - Monitor and maintain client systems to ensure optimal performance. - Collaborate with other IT professionals to resolve complex technical problems. - Document and track support requests, ensuring timely resolution. - Provide excellent customer service and maintain a high level of client satisfaction.
Skill Requirements
Skill Requirement : - Proven experience in remote desktop support or a similar role. - Solid knowledge of Windows and Mac operating systems.
- Familiarity with remote desktop tools and software. - Excellent problem-solving and communication skills. - Ability to work independently and as part of a team. - Robust attention to detail and organizational skills.
Other Requirements
Experience with RCC (Remote Control Center) support.
Other Requirement : - Certifications such as CompTIA A+, Microsoft Certified: Contemporary Desktop Administrator Associate, or similar.
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📌 Analyst Support & Operations Chennai
🏢 HCLTech
📍 Chennai
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