Core Roles and Responsibilities
Customer Feedback & Retention : Conduct Post-Service Follow-up (PSF) calls to gauge customer satisfaction, analyze feedback, and implement strategies to retain customers, ensuring high Customer Satisfaction Index (CSI) scores.
Complaint Management : Actively resolve customer grievances regarding service quality, repair issues, or billing discrepancies, often coordinating with technical teams.
Service Coordination & Reminders : Manage service appointment bookings, follow up on vehicle deliveries, and send reminders for preventive maintenance, such as Periodic Maintenance Service (PMS).
Sales & Promotional Support : Assist the sales team by handling inquiries, showcasing products, generating leads, and promoting value-added services like insurance, accessories, or extended warranties.
Data Maintenance & CRM : Maintain accurate customer records and service histories within the company’s Dealer Management System (DMS).
Building Brand Loyalty :
Foster positive relationships with customers through personalized communication, ensuring a seamless and high-quality service experience.
Required Skills and Qualifications
Communication : Exceptional verbal and written skills for handling customer interactions.
Interpersonal Skills : A polite, patient, and customer-centric approach.
Technical Knowledge : Basic understanding of automobile mechanics and vehicle features.
IT Proficiency : Knowledge of Ms Office/Excel and CRM software.
Background : Generally requires a Graduate Degree/Diploma in any discipline.
Pay: ₹9,642.59 - ₹18,486.78 per month
Perks :
Health insurance
Provident Fund
Education :
Diploma (required)
Experience :
CRE: 1 year (required)
Location :
Hosur, Tamil Nadu (Hosur, Krishnagiri District) (required)