Job purpose

The Service Desk Resource will provide dedicated support to Corporate Finance operations by acting as a central coordination point for service requests, system access, and vendor onboarding activities. The role focuses on managing service desk tickets end-to-end, ensuring timely follow-up, and facilitating smooth communication between Corporate Finance users, IT teams, and external vendors to maintain uninterrupted business operations.

Key responsibilities
Manage, monitor, and track Service Desk tickets from initiation to closure, ensuring adherence to defined service levels.
Raise and log service tickets on behalf of Corporate Finance users across relevant IT and support systems.
Act as the primary coordination interface between Corporate Finance, IT teams, and external vendors.
Coordinate onboarding activities for vendors, consultants, and employees, including system access and tool enablement.
Follow up on system access requests, approvals, and dependencies to ensure timely completion and closure.
Maintain accurate records of requests, status updates, and resolutions to support audit and reporting requirements.
Ensure all service desk activities comply with internal processes,



controls, and security guidelines.
Proactively identify delays or bottlenecks and escalate issues as required to ensure resolution timelines are met.

Key competencies
Robust coordination and follow-up skills with the ability to manage multiple requests simultaneously.
Explicit and professional communication skills for interacting with business users, IT teams, and external vendors.
Good understanding of Service Desk operations, ticketing systems, and access management processes.
Attention to detail and strong organizational skills to ensure accurate tracking and documentation.
Ability to work independently in a fast-paced, time-sensitive workplace.
Problem-solving mindset with a focus on timely resolution and stakeholder satisfaction.
Basic understanding of Corporate Finance processes and business systems is an added advantage.

Job Snapshot
Job ID
JOB_7346
Department
Data and Technology Services
Location

Udyog Vihar Phase II, Gurgaon, Haryana, India
Experience
4 - 6 Years
Employee Type
Permanent

📌 Associate Service Desk Gurugram (India)
🏢 Acuity Knowledge Partners
📍 India