We are looking for a proactive and customer-focused Customer Support Executive to manage pre
and post-purchase interactions, support walk-in studio sales, and ensure a smooth, satisfying experience across all customer touchpoints.
Key Responsibilities :
Build and maintain strong relationships with customers, partners, and internal teams
Assist customers with product inquiries including features, pricing, and availability.
Provide quotations and assist with purchase decisions
Resolve pre-purchase concerns such as product compatibility or customization options
Address post-purchase issues like installation support, defects, returns, or replacements
Manage warranty claims, repair, and replacement requests professionally
Gather and relay customer feedback to improve overall experience
Maintain an active CRM and sales funnel to track interactions and pipeline progress
Sell products in-studio by engaging walk-in customers and offering tailored solutions
WHAT ARE WE LOOKING FOR :
Excellent spoken and written English
Fast and accurate typing skills
Strong customer service and communication skills
Flexibility to work weekends or odd hours
Sales experience is a bonus
Self-driven and able to work independently
Job Type :Full-Time | Onsite |
Minimum Commitment period: 1 year
Compensation And Benefits :
Salary: 20,000-23,000 per month (based on experience)
Health insurance and paid sick time
Language :
English (required)
Hindi (required)
Kannada
Tamil
Why Join Us?
Be part of a quick-growing company with opportunities for creative growth.
Work in a agile, design-forward environment.
Help shape the visual identity of a luxury home hardware brand.
Contribute to projects that are seen and appreciated by thousands of design-conscious customers.
Job Types : Full time, Permanent, Fresher
Pay: ₹20,000.00 - ₹23,000.00 per month
Benefits :
Adaptable schedule
Health insurance
Paid time off
Application Question(s):
Will you be able to commit to this role for a minimum of 1 year?