Job description : Roles & Responsibilities :
Provide customer service and technical support for hardware, software, OS, internet, and networking issues.
Install software, troubleshoot system problems, and escalate complex cases when required.
Maintain accurate records in the helpdesk ticketing system.
Process shipments, returns, work orders, and ensure proper documentation.
Coordinate with logistics and accounts for dispatches and invoices.
Ensure compliance with packaging and carrier guidelines.
Meet performance targets (KPI/MPS) and maintain punctuality.
Qualifications :
Diploma/Degree in Electrical/Electronic Engineering preferred.
Call center or customer support experience is an advantage.
Technical troubleshooting knowledge required.
Pay: ₹300,000.00 - ₹700,000.00 per year
Advantages :
Health insurance
Provident Fund
Work Location: In person
📌 Customer Support Representative Kothrud
🏢 Seydeltech India
📍 Kothrud
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